Tips and Tricks
Lost your dial-up connection while running the viewer?
If you have launched the player and are watching your selected races/propositions
scroll on by and then get that famous "lost connection" message, simply close the player window only, and restore your
connection. Once the connection is restored, re-launch the player. Because your original browser window was never
closed, the Applet will be pulled from CACHE. When the player resumes, in some cases it simply starts scrolling the
results from the races you had selected. If not, you may just have to resume by pressing play.
Running a JAVA application on your machine causes the browser to hang and consume 100% CPU.
We have seen this symptom on some machines running NT4.0. It doesn't matter what Website you go to, but any site
that uses JAVA causes the browser to hang. The fix is to check your display settings on your system. If
your display is set to "True Color", lower the color setting to something less, like 16k colors. This should take care of the
problem.
I keep hitting "Refresh" on my browser but see no change in the player results.
No... there is no need to hit refresh for this player. Unlike the election page results the Advanced Election Night Server
will automatically "PULL" in the new election results file automatically. The time display on your player indicates
the time embedded in the election results file. The results figures displayed are current for that period of time. You will
see the time change, for each new results file received.
There are times when my scroll speed slows down, then speeds up.
You will notice the display slow down when the player goes back to our server and pulls in a new
election results file. Some people will notice this more than others depending on the size and type
of their system and what type/speed connection they have to the internet.
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My computer can only display 256 colors and the screens look funny
Depending on the browser being used and the type of computer your results will vary.
The interface was designed using browser safe colors however from within a JAVA applet the results
seem to vary.
Okay, I've been watching this thing for 20 minutes now and the time has not changed
Hmmm... well one of a couple things may have happened. You could
have lost connection to our server or for some reason the Secretary of State servers
have not provided a new election results file. You can very
quickly confirm connection to our server by simply navigating to some
other Secretary of State pages from your Web browser window. If you
can not get to those pages, check connectivity to some other sites
on the Web.
If you have connectivity, and the update time displayed in the Java player
Is 20 or 30 minutes old, open the Java console on your Web browser and look at
what's happening. Once the console is open, scroll down to the bottom for the latest
information. If the player has not received a new file within five minutes, it shortens it's
interval timer and rechecks approximately every 45 seconds for a new file. Once a new file
becomes available, the time will test "true" and the player will update.
Feedback
We are very interested to hear from you so please send your comments to Mark Bateson (Mark.Bateson@Compaq.com) with Compaq Computer - Professional Services.
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